A week in the life of a clinic.
For the past seven days, I started my days at Bauleni Health Center, coordinating the patient waiting time survey in preparation for integration. The clinics open at 8, so I had to be there before that. Sometimes as early as 7 am, they begin to line up outside. Even when I arrived at 7:45, the waiting shed outside would be almost filled with people, waiting to rush in the doors as soon as they opened, to hand their patient cards into the registry, to be little further up the cue to see a doctor. They sit patiently though, for where else can they go, and what else is there to be doing? The chitenge wrapped babies make the occasional coo or hiccup, the toddlers waddle and wander, the women stroll back and forth, chat and laugh. The occasional elderly man or woman sits quietly, just watching. They make their way into the inside clinic waiting room when called, jam onto the benches, watch the loud Nigerian movies on the television. As the line moves forward, ever so slowly, they inch along the benches, one bit closer to the screening room, where they will have a doctor’s attention for perhaps three minutes. The registry staff works diligently. With Zambian music blasting in the background, while chatting politics, they take ID cards, fish through shelves of old files, stamp cards, mark times and weights, move the files forward. That’s all only the outpatient (OPD) clinic.
In the back, the ART clinic has an almost intimate feel. With its one short hallway, not nearly as crowded as OPD, it feels more private, more manageable. The staff knows them, because they return so often. There, too, they may sit for hours. But when they do get attention, it’s for longer. They have their vitals taken. They see the peers for adherence counseling. They see the doctor. They pick up their ARVs. They get health education talks while they’re waiting. In the back of the ART registry, a few patients each day spend a good half hour with one of the nurses, enrolling in the ART program. Space is at a premium though.
One day when I was in the one medium sized room of the ART registry, not only were the file clerks finding and putting away files, but one of the COs was seeing a patient, while a nurse enrolled a patient, while another very sick patient was being seen on the one cot/bed in the clinic.
Across the courtyard out back, the women crowd in masses at the doors of the MCH (maternal and child health) clinic. Some days are devoted to antenatal, others to under 5 pediatric visits. I could have sworn that every child in Lusaka was at the health center last Wednesday, and Bauleni is only a medium sized clinic. I couldn’t even figure out how all of the waiting patients could be seen before sunset.
In the building all the way to the back, women in labor push out new life, without making a sound, because it’s thought to be bad luck.
In the kitchen, the clinic cooks/cleaning ladies peel potatoes, scrape fish, boil beans, lunch for the staff and the women in Labor and Delivery. When I come to see what’s going on, they chatter in Nyanja, good heartedly laugh at my attempts and tell me they want to teach me to dance like a Zambian woman.
Patients like to come in waves. Even on Saturdays and Sundays, the masses start in the morning, and thin out as the morning goes on. By noon, it feels almost manageable again. But come afternoon, the waiting shed will once again be full. I usually leave by that time, completely drained by crowds, the heat, the effort put into my interactions. I imagine though, that only when the sun begins to set do the crowds clear out for good, at least until the next morning.